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In other words, we here at Travelocity.ca believe that you deserve great travel experiences-so strongly that we created our own Travelocity.ca Customer Bill of Rights. These rights are a promise to our customers that we're on your side--that when you book with Travelocity, "you'll never roam alone."

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Not only does this promise cover the duration of any trip you book with us, it also means that we look out for you before you go! That's right, long before you pack and over-water your plants, if we learn of anything that might diminish the enjoyment of your trip, like a closed hotel pool or fitness center, we'll contact you to help you make other arrangements.

This unique promise isn't a marketing ploy to win your business. We've taken serious steps to secure your traveller rights; we've realigned our entire organization so that our products, policies and employees support them. It's on the foundation of this work, strengthened by our commitment to continually get better at what we do, that we offer the Travelocity Guarantee.